Transforming Hotels into High-Performing Assets
We operate hotels with an ownership mentality because we own hotels too. Hospitality starts with how we treat people and ends with paying attention to the details.
What Owners Can Expect From Us
Six commitments that shape how we work with owners, investors and lenders.
We own hotels too
We operate hotels with an ownership mentality because we own hotels too. We know what a capital call, a slow season and a PIP feel like from the owner’s side of the table.
We finish the job
The last 25 percent of the work is where a good hotel becomes a great one: the corners, the flower beds, the finishing touches in the room, and the insurance, controls and books owners never see. That’s where we put our attention.
People first, by conviction
Our faith is the foundation of how we lead: dignity for every person, honesty, humility, care and stewardship. Guests feel how a hotel treats its team, so we support the people who do the work. Everyone is welcome.
The whole asset, not just the operation
Depending on the engagement, we connect daily operations with capital planning, renovations, refinancing and the long-term plan for the property.
Numbers you can read and trust
Clear daily reports, monthly statements that are locked after close, and straight answers when the news isn’t good.
From small towns to downtown
We’re at home in small towns and secondary markets, and our systems, reporting and leadership are built for larger urban and full-service hotels too.
Technology That Gives Hospitality More Room
We use technology to reduce repetitive work, connect information and help our teams follow through, so they can spend more time serving guests and supporting owners.
People stay accountable. Technology supports our team; it doesn’t replace their judgment. Decisions that affect your guests, your team or your investment are made and owned by people.
- In use
Clear numbers, every day
Cloud accounting, payroll and daily performance reports keep owners and managers looking at the same information.
- In use
Help with the paperwork
Our leadership team uses digital tools to help draft, summarize and research, so more time goes to people and decisions.
- Rolling out
Connected property systems
We’re introducing a cloud property management system, starting with Hotel Granbury, to connect the front desk, reservations and reporting.
- Piloting
Support for local marketing
We’re piloting new tools that help our general managers share what’s happening at their hotels on social media.
- In development
Back-office support
We’re building tools that take on routine back-office tasks, with our team reviewing the work.
Your Hotel. Your Numbers. Anytime.
We’re building an owner portal so you can see how your hotel is doing whenever you want, not just when the monthly package arrives. It’s designed around the reports owners already rely on, with the context your management team adds.
- Daily results after night auditOccupancy, rate and revenue for yesterday, month to date and year to date.
- Financials you can trustMonthly statements locked after close, so the numbers don’t change after the fact.
- Budget vs. actual at a glanceClear favorable and unfavorable flags on every key line.
- A morning briefingWhat happened, how the month is tracking and what your management team is focused on.
- Revenue, marketing & capital updatesPace, channel mix, reviews and project status in one place.
- Ask MBEA planned assistant that answers questions about your hotel’s numbers, with read-only access to your property only.
The portal is in development and is not yet connected to live hotel systems. The demo uses a fictional hotel and sample data.
Results Matter. Experience Counts.
We measure ourselves the way owners do: by the numbers, by how guests feel and by the strength of the team running the hotel.
Experience counts
Brand families we’ve managed
Results matter: how we keep score
- Market shareHow your hotel performs against its competitive set, not just against last year.
- ProfitGross operating profit and flow-through, measured against budget and last year.
- GuestsReview scores and guest feedback, and which way they’re trending.
- TeamTraining and retention, because a steady, well-supported team drives everything else.
- The assetCapital projects on budget and on schedule, and the long-term value of the property.
Owners see these numbers in clear daily and monthly reports, and monthly statements are locked after close.